2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our functions and activities, including:

• Name

• Email address

• Phone number

• Billing and payment information

• Workshop or course enrolment details

• Communications you send to us

• Any other information you voluntarily provide

We do not collect sensitive information unless it is reasonably necessary and you consent to its collection.

3. How We Collect Personal Information

Personal information may be collected when you:

• Enrol in a course or workshop

• Subscribe to our mailing list

• Make an enquiry or contact us

• Purchase a product or service

• Interact with our website or social media pages

Where possible, we collect personal information directly from you.

4. How We Use Your Personal Information

We use your personal information to:

• Provide and deliver courses, workshops, and services

• Process payments and manage enrolments

• Communicate with you about your booking or enquiry

• Send updates, resources, or marketing communications (where you have opted in)

• Improve our services and offerings

• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to operate our services, including:

• Payment processors

• Online course or booking platforms

• Email marketing services

• Professional advisers where required by law

We take reasonable steps to ensure third parties handle your information in accordance with Australian privacy laws.

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some third-party service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your personal information is protected in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic. You may disable cookies in your browser settings, although this may affect website functionality.

10. Marketing Communications

You may opt out of receiving marketing emails at any time by using the unsubscribe link or contacting us directly.

11. Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Heather Sheppard
Email: heathersheppardart@gmail.com